At The Great Escape, we strive to provide an exciting and memorable experience for all our guests. We understand that sometimes plans change, and we want to be as accommodating as possible. Please review our refund policy below:

1. Full Refunds: We offer a full refund if you cancel your booking at least 24 hours prior to your scheduled start time.
2. Late Cancellations and No-Shows: If you cancel less than 24 hours before your scheduled start time or do not show up for your booking, we will not be able to issue a refund. In these cases, the booking will be considered lost.
3. Rescheduling: If you need to reschedule your booking, please contact us at least 24 hours in advance. We will do our best to accommodate your request based on availability.
4. Special Circumstances: In the event of extreme or unforeseen circumstances, please contact our customer service team. We will review each situation on a case-by-case basis and do our best to assist you.

If you have any questions or need assistance with your booking, please contact us at info@greatescapevic.com or call 03 9576 1138.

Thank you for choosing The Great Escape. We look forward to hosting your adventure!