At The Great Escape, we are committed to providing you with an exceptional experience. While we do not offer refunds for bookings, we understand that plans can change.

1. Reschedule Your Booking:

If you need to reschedule your booking, please contact us at least 24 hours before your scheduled time, and we will be happy to accommodate you. Our team is here to assist you and ensure that your visit to The Great Escape is as enjoyable and seamless as possible.

2. Late Cancellations and No-Shows:

 If you cancel less than 24 hours before your scheduled start time or do not show up for your booking, we will not be able to issue a refund. In these cases, the booking will be considered lost.

3. Special Circumstances:

 In the event of extreme or unforeseen circumstances, please contact our customer service team. We will review each situation on a case-by-case basis and do our best to assist you.

If you have any questions or need assistance with your booking, please contact us at info@greatescapevic.com or call 03 9576 1138.

Thank you for choosing The Great Escape. We look forward to hosting your adventure!